FAQ

What is an Open Records Request?

• An Open Records Request is a formal request to access documents or other information held by a government entity.

Who can submit an Open Records request?

• Anyone can request public records without providing a reason for the request.

How to make a request?

• Complete the form on this site. Your request will be routed to the appropriate department.

What to include in your request?

• Clearly describe the records you are requesting, including dates, times, location, subjects involved and any other relevant details.
• Provide your name, phone number, and email address so contact can be made if clarification is needed regarding your request.

What information can be requested?

• Generally, you can request access to most government records, but some exceptions apply. These exemptions or redactions will be explained to you when your request is processed.

How long does it take to receive information?

• Government entities are generally required to respond to requests promptly. If a response is expected to take longer than ten (10) business days, the entity is required to notify you of the anticipated completion date..

What are the costs involved?

• The City of Pleasanton follows the fee schedule set up by the Office of the Attorney General.

Are there records not available to the public?

• Yes, some records are protected by law, such as private personal information, certain legal documents or security-sensitive information. A reason for redactions or unable to release information will be provided to you.

What if the government entity denies the request or fails to respond?

• If you believe the City of Pleasanton has improperly handled your request, you may be able to file a complaint with the Office of the Attorney General. You may also have the option to appeal the City of Pleasanton's decision.

PIA Request Disclaimer?

• “Request for public information will be processed in accordance with the Texas Public Information Act. In the event that a determination is made that records responsive to your request may be legally protected from disclosure, you will be notified of such a determination and a request for a ruling may be presented to the Texas Attorney General’s office. The Texas Public Information Act does not require the City to answer questions, create documents or records, create statistics or other analyses, perform legal research, or comply with a continuing request to supply information on a periodic basis. For questions regarding costs associated with receiving records, please visit the Texas Attorney General’s website.”